Ford Explorer was recalled under the maker’s own code 21S32 in the United States, in Canada and in the European Union. This is what each authority recorded, and which of them told the public first.
Code 21S32
Ford Explorer
- United States
- 21V537 · filed 15 July 2021
- Canada
- 2021438 · filed 16 July 2021
- European Union
- A12/00555/22 · published 8 April 2022
notified by Germany
risk recorded as Injuries (Serious risk)
The United States published it first. The European Union was last, 267 days later.
The defect, as America published it
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
The remedy, as America published it
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
One of the codes in the same fault, three registers.