Volkswagen Routan, model year 2009. Filed by Volkswagen of America, Inc. and reported to NHTSA on 1 July 2014. 18,526 vehicles potentially affected.
What the notice says This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling …
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
The maker's own number for this recall: 28G1/U8. That is the number on the owner letter and on the dealer paperwork. 14V396 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 14V396 cover?
- Volkswagen Routan, model year 2009.
- What is wrong with them?
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc.
- What can happen if it is not put right?
- If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking.
- Is there a fix yet?
- Not yet, on the wording NHTSA publishes today. Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. The maker calls this recall 28G1/U8, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of funct…”
affected
in the notice
caught
| Campaign | 14V396 |
|---|---|
| Filed by | Volkswagen of America, Inc. |
| System at fault | Electrical System:Ignition |
| Reported to NHTSA | 1 July 2014 |
| Model years | 2009-2009 |
| Vehicles named | VOLKSWAGEN ROUTAN |
What the notice says today
The consequence
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
The remedy
Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 1,836 notices in the record whose component field names electrical system. Across that group the median wait before owners were written to was 41 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 14V396, wording as read on 16 September 2026. https://carsmultiverse.com/recall/14v396/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 14V396 on 23 August 2026, they were:
- Defect summary
81bab60c - Consequence
ee05c724 - Remedy
c64ea822
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 14V396 · how the whole register is watched
This was filed with the regulator 4,461 days ago and the register carries no date for the letter to owners. At that distance the blank is far more likely to be a gap in the record than a letter never posted, so it is counted apart from the recent ones: where this maker stands on the sixty days.
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Owners of these cars
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