Mercedes Benz C230, Mercedes Benz C240, Mercedes Benz C280, Mercedes Benz C320, Mercedes Benz C350, Mercedes Benz Clk320, model years 2001 to 2011. Filed by Mercedes-Benz USA, LLC. and reported to NHTSA on 20 December 2019. 747,928 vehicles potentially affected.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
Mbusa's own number for this recall: 2020040011. That is the number on the owner letter and on the dealer paperwork. 19V918 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 19V918 cover?
- Mercedes Benz C230, Mercedes Benz C240, Mercedes Benz C280, Mercedes Benz C320, Mercedes Benz C350, Mercedes Benz CLK320, Mercedes Benz CLK350, Mercedes Benz CLK500, model years 2001-2011.
- What is wrong with them?
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle.
- What can happen if it is not put right?
- A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
- Is there a fix yet?
- Yes, and it is free. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. Mbusa calls this recall 2020040011, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.”
affected
in the notice
caught
| Campaign | 19V918 |
|---|---|
| Filed by | Mercedes-Benz USA, LLC. |
| System at fault | Visibility:Sun/Moon Roof Assembly |
| Reported to NHTSA | 20 December 2019 |
| Model years | 2001-2011 |
| Vehicles named | MERCEDES BENZ C230, MERCEDES BENZ C240, MERCEDES BENZ C280, MERCEDES BENZ C320, MERCEDES BENZ C350, MERCEDES BENZ CLK320, MERCEDES BENZ CLK350, MERCEDES BENZ CLK500, MERCEDES BENZ CLK55, MERCEDES BENZ CLK550, MERCEDES BENZ CLS500, MERCEDES BENZ CLS550, MERCEDES BENZ E320, MERCEDES BENZ E450 |
What the notice says today
The consequence
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 463 notices in the record whose component field names visibility. Across that group the median wait before owners were written to was 34 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 19V918, wording as read on 16 September 2026. https://carsmultiverse.com/recall/19v918/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 19V918 on 23 August 2026, they were:
- Defect summary
763a882d - Consequence
01504b3b - Remedy
55a20aa1
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 19V918 · how the whole register is watched
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Owners of these cars
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