Entegra Qwest, Jayco Melbourne, Jayco Melbourne Prestige, model years 2019 to 2021. Filed by Jayco, Inc. and reported to NHTSA on 5 June 2020. 666 vehicles potentially affected.
What the notice says Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
What owners ask about this recall
- Which vehicles does recall 20V327 cover?
- Entegra Qwest, Jayco Melbourne, Jayco Melbourne Prestige, model years 2019-2021.
- What is wrong with them?
- Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis.
- What can happen if it is not put right?
- If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
- Is there a fix yet?
- Yes, and it is free. Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.”
affected
in the notice
caught
| Campaign | 20V327 |
|---|---|
| Filed by | Jayco, Inc. |
| System at fault | Equipment:Other:Owners/Service/Other Manual |
| Reported to NHTSA | 5 June 2020 |
| Model years | 2019-2021 |
| Vehicles named | ENTEGRA QWEST, JAYCO MELBOURNE, JAYCO MELBOURNE PRESTIGE |
What the notice says today
The consequence
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 2,632 notices in the record whose component field names equipment. Across that group the median wait before owners were written to was 29 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
- Entegra Qwest recalls: 14 US campaigns
- Jayco Melbourne recalls: 13 US campaigns
- Jayco Melbourne Prestige recalls: 12 US campaigns
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 20V327, wording as read on 16 September 2026. https://carsmultiverse.com/recall/20v327/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other Jayco notices we hold
- 26V552: 2027 Heartland Bighorn recreational trailers
- 26V518: 2027 Jayco Eagle, Eagle SLE, and Heartland Sundance fifth wheel trailers
- 26V484: 2025 Entegra Reatta XL, Reatta, 2026 Cornerstone Reserve, 2024-2026 Cornerstone, Aspire, and Anthem motorhomes built on certain Spartan K1, K2, and K4 chassis
- 26V483: 2026 Entegra Anthem motorhomes
- 26V427: 2026 Heartland Cyclone travel trailers and Cyclone fifth wheel trailers
- 26V426: 2026 Seismic fifth toy haulers
- 26V416: 2027 Entegra Accolade and Jayco Seneca motorhomes
- 26V411: 2024 Jayco Alante and Entegra Vision recreational
All 207 Jayco campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 20V327 on 23 August 2026, they were:
- Defect summary
c9b5b9a8 - Consequence
8208d433 - Remedy
13e942e2
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 20V327 · how the whole register is watched
This notice names one vehicle among several registers that have written about it. Every notice this site holds for the Jayco Melbourne Prestige, in all seven, is kept on that vehicle's own page, with the newest in each.
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Owners of these cars
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