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Volvo Bus recall 20V803: 2015-2020 9700 Buses

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Volvo Bus 9700, model years 2015 to 2020. Filed by Volvo Bus Corporation and reported to NHTSA on 21 December 2020. 553 vehicles potentially affected.

What the notice says Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.

Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.

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What owners ask about this recall

Which vehicles does recall 20V803 cover?
Volvo Bus 9700, model years 2015-2020.
What is wrong with them?
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
What can happen if it is not put right?
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Is there a fix yet?
Yes, and it is free. Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
What should I do now?
Check your own vehicle by its VIN with NHTSA, which is the record to act on.

Answered from the register this site holds. NHTSA is the record to act on.

What the authority says can happen if this is not fixed: “A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.”

553vehicles potentially
affected
1model named
in the notice
0rewrites we have
caught
reported 21 December 2020owners told 18 February 2021today
The defect reached the regulator on 21 December 2020. Owners were written to 59 days later, on 18 February 2021. The median across the 14,869 American recalls that carry both dates is 41 days, and nine in ten owners are written to within 107. This campaign took longer than most.
Campaign20V803
Filed byVolvo Bus Corporation
System at faultPower Train:Automatic Transmission
Reported to NHTSA21 December 2020
Model years2015-2020
Vehicles namedVOLVO BUS 9700

What the notice says today

The consequence

A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.

The remedy

Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.

What it said before

This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.

This is one of 816 notices in the record whose component field names power train. Across that group the median wait before owners were written to was 42 days.

Last checked . No change has been recorded in the wording.

The models named here, across their whole recall history

How to cite this record

Quoting the wording on this page means quoting a version, so the date belongs in the citation:

CarsMultiverse, recall 20V803, wording as read on 16 September 2026. https://carsmultiverse.com/recall/20v803/

The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.

The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.

Other Volvo notices we hold

All 211 Volvo campaigns we hold · Every manufacturer in the record

The fingerprint of this notice

We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 20V803 on 23 August 2026, they were:

We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.

The wording we hold for 20V803 · how the whole register is watched

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NHTSA 20V803, Volvo Bus 9700, every version kept at CarsMultiverse

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