Ram 4500, Ram 5500, model year 2020. Filed by Custom Truck And Body Works and reported to NHTSA on 20 January 2021. 6 vehicles potentially affected.
What the notice says Custom Truck And Body Works is recalling certain 2020 Dodge 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
Ram's own number for this recall: 20E-031. That is the number on the owner letter and on the dealer paperwork. 21V016 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 21V016 cover?
- Ram 4500, Ram 5500, model year 2020.
- What is wrong with them?
- Custom Truck And Body Works is recalling certain 2020 Dodge 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
- What can happen if it is not put right?
- A worn rear brake caliper flexible line may cause brake fluid leakage, which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
- Is there a fix yet?
- Yes, and it is free. Custom Truck And Body Works will notify owners, and dealers will repair the affected suspension systems, and rear brake caliper flexible line, free of charge. Owners may contact Custom Truck And Body Works customer service at 1-706-553-9178.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. Ram calls this recall 20E-031, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “A worn rear brake caliper flexible line may cause brake fluid leakage, which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.”
affected
in the notice
caught
| Campaign | 21V016 |
|---|---|
| Filed by | Custom Truck And Body Works |
| System at fault | Suspension:Rear |
| Reported to NHTSA | 20 January 2021 |
| Model years | 2020-2020 |
| Vehicles named | RAM 4500, RAM 5500 |
What the notice says today
The consequence
A worn rear brake caliper flexible line may cause brake fluid leakage, which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
The remedy
Custom Truck And Body Works will notify owners, and dealers will repair the affected suspension systems, and rear brake caliper flexible line, free of charge. Owners may contact Custom Truck And Body Works customer service at 1-706-553-9178. Custom Truck And Body Works number for this recall is 20E-031.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 732 notices in the record whose component field names suspension. Across that group the median wait before owners were written to was 33 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 21V016, wording as read on 16 September 2026. https://carsmultiverse.com/recall/21v016/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 21V016 on 23 August 2026, they were:
- Defect summary
e6f5e23a - Consequence
a83a2e7a - Remedy
c7121483
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 21V016 · how the whole register is watched
This notice names one vehicle among several registers that have written about it. Every notice this site holds for the Ram 4500, in all seven, is kept on that vehicle's own page, with the newest in each.
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Owners of these cars
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