Mercedes-Benz Amg E53, Mercedes-Benz Amg E63, Mercedes-Benz Amg Glc43, Mercedes-Benz Amg Gt53, Mercedes-Benz Amg Gta, Mercedes-Benz C 300, model years 2017 to 2021. Filed by Mercedes-Benz USA, LLC and reported to NHTSA on 12 February 2021. 67 vehicles potentially affected.
What the notice says Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On …
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
The maker's own number for this recall: 2021030005. That is the number on the owner letter and on the dealer paperwork. 21V072 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 21V072 cover?
- Mercedes-Benz AMG E53, Mercedes-Benz AMG E63, Mercedes-Benz AMG GLC43, Mercedes-Benz AMG GT53, Mercedes-Benz AMG Gta, Mercedes-Benz C 300, Mercedes-Benz C300, Mercedes-Benz Cla 250, model years 2017-2021.
- What is wrong with them?
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and...
- What can happen if it is not put right?
- A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Is there a fix yet?
- Yes, and it is free. MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. The maker calls this recall 2021030005, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.”
affected
in the notice
caught
| Campaign | 21V072 |
|---|---|
| Filed by | Mercedes-Benz USA, LLC |
| System at fault | Communication |
| Reported to NHTSA | 12 February 2021 |
| Model years | 2017-2021 |
| Vehicles named | MERCEDES-BENZ AMG E53, MERCEDES-BENZ AMG E63, MERCEDES-BENZ AMG GLC43, MERCEDES-BENZ AMG GT53, MERCEDES-BENZ AMG GTA, MERCEDES-BENZ C 300, MERCEDES-BENZ C300, MERCEDES-BENZ CLA 250, MERCEDES-BENZ CLA250, MERCEDES-BENZ CLS 450, MERCEDES-BENZ E 300, MERCEDES-BENZ E 400, MERCEDES-BENZ E300, MERCEDES-BENZ GLA 250 |
What the notice says today
The consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
- Mercedes-Benz AMG E53 recalls: 25 US campaigns
- Mercedes-Benz AMG E63 recalls: 8 US campaigns
- Mercedes-Benz AMG GLC43 recalls: 27 US campaigns
- Mercedes-Benz AMG GT53 recalls: 19 US campaigns
- Mercedes-Benz C 300 recalls: 46 US campaigns
- Mercedes-Benz C300 recalls: 26 US campaigns
- Mercedes-Benz Cla 250 recalls: 19 US campaigns
- Mercedes-Benz Cla250 recalls: 15 US campaigns
- Mercedes-Benz CLS 450 recalls: 21 US campaigns
- Mercedes-Benz E 300 recalls: 11 US campaigns
- Mercedes-Benz E 400 recalls: 13 US campaigns
- Mercedes-Benz E300 recalls: 16 US campaigns
- Mercedes-Benz Gla 250 recalls: 28 US campaigns
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 21V072, wording as read on 16 September 2026. https://carsmultiverse.com/recall/21v072/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 21V072 on 23 August 2026, they were:
- Defect summary
2bba98e7 - Consequence
a01a7989 - Remedy
d7e27e81
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 21V072 · how the whole register is watched
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