Volvo Bus 9700, model years 2009 to 2021. Filed by Volvo Bus Corporation and reported to NHTSA on 2 August 2021. 266 vehicles potentially affected.
What the notice says Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal …
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
Volvo's own number for this recall: SR21-84. That is the number on the owner letter and on the dealer paperwork. 21V597 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 21V597 cover?
- Volvo Bus 9700, model years 2009-2021.
- What is wrong with them?
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail.
- What can happen if it is not put right?
- In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
- Is there a fix yet?
- Yes, and it is free. Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. Volvo calls this recall SR21-84, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.”
affected
in the notice
caught
| Campaign | 21V597 |
|---|---|
| Filed by | Volvo Bus Corporation |
| System at fault | Equipment Adaptive/Mobility:Wheelchair Lift/Ramp |
| Reported to NHTSA | 2 August 2021 |
| Model years | 2009-2021 |
| Vehicles named | VOLVO BUS 9700 |
What the notice says today
The consequence
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 289 notices in the record whose component field names equipment adaptive/mobility. Across that group the median wait before owners were written to was 36 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 21V597, wording as read on 16 September 2026. https://carsmultiverse.com/recall/21v597/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other Volvo notices we hold
- 26V513: 2027 VNL (4) and VNR (4)
- 26V444: 2026 VOLVO VHD, VNL (4), VNR (4), VN, and VAH
- 26V350: 2026 VAH, 2026-2027 VN, VHD, VNL (4), and 2027 VNR (4)
- 26V260: 2026-2027 VNR (4) and 2025-2027 VNL (4)
- 26V208: 2025-2027 VNL (4) and 2026-2027 VNR (4)
- 26V186: 2025-2026 VNL (4)
- 26V184: 2025-2026 VNL (4)
- 26V136: 2025-2026 EX30 and 2026 EX30CC
All 211 Volvo campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 21V597 on 23 August 2026, they were:
- Defect summary
ef7eaf7c - Consequence
85b9dfaf - Remedy
5813220e
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 21V597 · how the whole register is watched
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