Gem E2, Gem E4, Gem E6, Gem Elxd, model years 2009 to 2025. Filed by Gem Waev Llc and reported to NHTSA on 23 June 2025. 5,353 vehicles potentially affected.
What the notice says GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
What owners ask about this recall
- Which vehicles does recall 25V380 cover?
- Gem E2, Gem E4, Gem E6, Gem Elxd, model years 2009-2025.
- What is wrong with them?
- GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
- What can happen if it is not put right?
- Ball joint separation can cause a loss of steering control, increasing the risk of a crash.
- Is there a fix yet?
- Yes, and it is free. Dealers will inspect and tighten the retaining fasteners or replace the ball joints as necessary, free of charge. Owner notification letters were mailed July 7, 2025. Owners may contact GEM customer service at 1-800-688-8680. This recall replaces NHTSA recall 24V971.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “Ball joint separation can cause a loss of steering control, increasing the risk of a crash.”
affected
in the notice
caught
| Campaign | 25V380 |
|---|---|
| Filed by | GEM WAEV LLC |
| System at fault | Suspension:Front:Control Arm:Upper Ball Joint |
| Reported to NHTSA | 23 June 2025 |
| Model years | 2009-2025 |
| Vehicles named | GEM E2, GEM E4, GEM E6, GEM ELXD |
What the notice says today
The defect
GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
The consequence
Ball joint separation can cause a loss of steering control, increasing the risk of a crash.
The remedy
Dealers will inspect and tighten the retaining fasteners or replace the ball joints as necessary, free of charge. Owner notification letters were mailed July 7, 2025. Owners may contact GEM customer service at 1-800-688-8680. This recall replaces NHTSA recall 24V971.
What it said before
Nothing has changed while we have been watching. We last read the wording of this campaign on 17 September 2026, and it matched the copy we already held.
That copy hashes to 1dad58ba74a29bad64d9e32c108292ca…, so if it is ever edited the change is provable rather than a matter of memory.
This is one of 732 notices in the record whose component field names suspension. Across that group the median wait before owners were written to was 33 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
- Gem E2 recalls: 8 US campaigns
- Gem E4 recalls: 7 US campaigns
- Gem E6 recalls: 7 US campaigns
- Gem Elxd recalls: 9 US campaigns
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 25V380, wording as read on 17 September 2026. https://carsmultiverse.com/recall/25v380/
The copy quoted above hashes to 1dad58ba74a29bad64d9e32c108292ca…. If the notice is reworded later, that fingerprint will not match, which is how a reader checks that the quotation was of the version we say it was.
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other GEM notices we hold
All 3 GEM campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 25V380 on 23 August 2026, they were:
- Defect summary
42cc9834 - Consequence
cfe93fcc - Remedy
5556fcb7
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 25V380 · how the whole register is watched
This notice names one vehicle among several registers that have written about it. Every notice this site holds for the Gem Elxd, in all seven, is kept on that vehicle's own page, with the newest in each.
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Owners of these cars
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