Volvo Bus 9700, model years 2009 to 2012. Filed by Prevost Cars, Inc. and reported to NHTSA on 26 June 2012. 27 vehicles potentially affected.
What the notice says Prevost is recalling certain model year 2009-2012 volvo 9700 motor coaches. due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
Prevost's own number for this recall: SR12-59. That is the number on the owner letter and on the dealer paperwork. 12V295 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 12V295 cover?
- Volvo Bus 9700, model years 2009-2012.
- What is wrong with them?
- PREVOST IS RECALLING CERTAIN MODEL YEAR 2009-2012 VOLVO 9700 MOTOR COACHES. DUE TO A SOFTWARE ERROR, THE VEHICLES MAY COME TO A SUDDEN STOP BY BRAKE APPLICATION IF THE SENSOR READS THAT THE WHEELCHAIR LIFT DOOR IS NOT COMPLETELY CLOSED.
- What can happen if it is not put right?
- IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.
- Is there a fix yet?
- Yes, and it is free. PREVOST WILL NOTIFY OWNERS AND DEALERS WILL UPDATE THE SOFTWARE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. Prevost calls this recall SR12-59, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.”
affected
in the notice
caught
| Campaign | 12V295 |
|---|---|
| Filed by | PREVOST CARS, INC. |
| System at fault | Electrical System:Software |
| Reported to NHTSA | 26 June 2012 |
| Model years | 2009-2012 |
| Vehicles named | VOLVO BUS 9700 |
What the notice says today
The consequence
IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.
The remedy
PREVOST WILL NOTIFY OWNERS AND DEALERS WILL UPDATE THE SOFTWARE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 1,836 notices in the record whose component field names electrical system. Across that group the median wait before owners were written to was 41 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 12V295, wording as read on 17 September 2026. https://carsmultiverse.com/recall/12v295/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other Prevost notices we hold
- 26V095: 2026 H3-45 and H3-45 VIP
- 26V093: 2025-2026 X3-45 commuter buses
- 26E008: exterior driver side mirrors with part number 990648
- 25V738: 2025 X3-45 Commuter buses
- 25V461: 2018-2019 X3-45 Commuter
- 25V460: 2025 X3-45 and 2025-2026 H3-45 coach buses
- 25V290: one 2025 X3-45 VIP Entertainer
- 25V243: 2025 Prevost H3-45 and X3-45 motorcoaches
All 87 Prevost campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 12V295 on 23 August 2026, they were:
- Defect summary
dcfcc774 - Consequence
23b3f384 - Remedy
1806f2d0
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 12V295 · how the whole register is watched
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Owners of these cars
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