Chrysler Pacifica, Dodge Challenger, Dodge Durango, Jeep Cherokee, Jeep Gladiator, Jeep Grand Cherokee, model years 2019 to 2020. Filed by Chrysler (FCA US LLC) and reported to NHTSA on 10 September 2020. 319,610 vehicles potentially affected.
What the notice says Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software …
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
The maker's own number for this recall: W30-W37. That is the number on the owner letter and on the dealer paperwork. 20V191 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 20V191 cover?
- Chrysler Pacifica, Dodge Challenger, Dodge Durango, Jeep Cherokee, Jeep Gladiator, Jeep Grand Cherokee, Jeep Renegade, Jeep Wrangler, model years 2019-2020.
- What is wrong with them?
- Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio...
- What can happen if it is not put right?
- The lingering rearview image can distract the driver, increasing the risk of a crash.
- Is there a fix yet?
- Yes, and it is free. Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. The maker calls this recall W30-W37, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “The lingering rearview image can distract the driver, increasing the risk of a crash.”
affected
in the notice
caught
| Campaign | 20V191 |
|---|---|
| Filed by | Chrysler (FCA US LLC) |
| System at fault | Back Over Prevention:Sensing System:Camera |
| Reported to NHTSA | 10 September 2020 |
| Model years | 2019-2020 |
| Vehicles named | CHRYSLER PACIFICA, DODGE CHALLENGER, DODGE DURANGO, JEEP CHEROKEE, JEEP GLADIATOR, JEEP GRAND CHEROKEE, JEEP RENEGADE, JEEP WRANGLER, RAM 1500, RAM 2500, RAM 3500 |
This is not an ordinary campaign.
- The remedy is delivered over the air. There may be no garage visit, no invoice and no paper trail the owner ever sees, which is also why a later revision to the wording can pass unnoticed.
What the notice says today
The consequence
The lingering rearview image can distract the driver, increasing the risk of a crash.
The remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 246 notices in the record whose component field names back over prevention. Across that group the median wait before owners were written to was 48 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
- Chrysler Pacifica recalls: 37 US campaigns
- Dodge Challenger recalls: 29 US campaigns
- Dodge Durango recalls: 40 US campaigns
- Jeep Cherokee recalls: 30 US campaigns
- Jeep Gladiator recalls: 18 US campaigns
- Jeep Grand Cherokee recalls: 51 US campaigns
- Jeep Renegade recalls: 13 US campaigns
- Jeep Wrangler recalls: 47 US campaigns
- Ram 1500 recalls: 94 US campaigns
- Ram 2500 recalls: 64 US campaigns
- Ram 3500 recalls: 61 US campaigns
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 20V191, wording as read on 16 September 2026. https://carsmultiverse.com/recall/20v191/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 20V191 on 23 August 2026, they were:
- Defect summary
e82e46ab - Consequence
34e491a6 - Remedy
e245d31b
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 20V191 · how the whole register is watched
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