Custom Truck & Body Works Ford F-550, model year 2020. Filed by Custom Truck And Body Works and reported to NHTSA on 1 June 2021. 990 vehicles potentially affected.
What the notice says Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
What owners ask about this recall
- Which vehicles does recall 21V408 cover?
- Custom Truck & Body Works Ford F-550, model year 2020.
- What is wrong with them?
- Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
- What can happen if it is not put right?
- If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
- Is there a fix yet?
- Yes, and it is free. Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.”
affected
in the notice
caught
| Campaign | 21V408 |
|---|---|
| Filed by | Custom Truck And Body Works |
| System at fault | Electrical System:Instrument Cluster/Panel |
| Reported to NHTSA | 1 June 2021 |
| Model years | 2020-2020 |
| Vehicles named | CUSTOM TRUCK & BODY WORKS FORD F-550 |
What the notice says today
The consequence
If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
The remedy
Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
What it said before
This campaign is in the register but not yet in the dated wording archive, so we cannot yet say whether its text has moved. It enters the archive on the next pass.
This is one of 1,836 notices in the record whose component field names electrical system. Across that group the median wait before owners were written to was 41 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 21V408, wording as read on 16 September 2026. https://carsmultiverse.com/recall/21v408/
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other Custom Truck notices we hold
- 25V329: 2020 Ford F-550
- 24V347: one 2020 Ford F550 vehicle equipped with Weldon 8X16 Input-Output nodes
- 21V143: one 2016 Ford F550 vehicle and one 2018 International 4000 vehicle equipped with 7x9 combination LED Stop-Tail-Turn reverse lights
All 4 Custom Truck campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 21V408 on 23 August 2026, they were:
- Defect summary
3d6b6160 - Consequence
04e0103e - Remedy
0f804b3e
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 21V408 · how the whole register is watched
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