Jeep Grand Cherokee, Jeep Grand Cherokee L, model years 2023 to 2024. Filed by Chrysler (FCA US, LLC) and reported to NHTSA on 17 July 2025. 121,398 vehicles potentially affected.
What the notice says Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Is your vehicle included? Check with your VIN at NHTSA, or ask a dealer. This page is an independent copy of the notice, kept so you can see what changed after it was published. It is not the authority, and the authority’s own text is the one to act on.
Jeep's own number for this recall: 20C. That is the number on the owner letter and on the dealer paperwork. 25V472 is the number NHTSA gave the same campaign, and the number this page is filed under. They are one recall, written two ways.
What owners ask about this recall
- Which vehicles does recall 25V472 cover?
- Jeep Grand Cherokee, Jeep Grand Cherokee L, model years 2023-2024.
- What is wrong with them?
- Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position.
- What can happen if it is not put right?
- Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
- Is there a fix yet?
- Yes, and it is free. Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
- What should I do now?
- Check your own vehicle by its VIN with NHTSA, which is the record to act on. Jeep calls this recall 20C, which is the number on the owner letter and the dealer paperwork.
Answered from the register this site holds. NHTSA is the record to act on.
What the authority says can happen if this is not fixed: “Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.”
affected
in the notice
caught
| Campaign | 25V472 |
|---|---|
| Filed by | Chrysler (FCA US, LLC) |
| System at fault | Seats:Mid/Rear Assembly:Head Restraint |
| Reported to NHTSA | 17 July 2025 |
| Model years | 2023-2024 |
| Vehicles named | JEEP GRAND CHEROKEE, JEEP GRAND CHEROKEE L |
What the notice says today
The defect
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The consequence
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
What it said before
Nothing has changed while we have been watching. We last read the wording of this campaign on 17 September 2026, and it matched the copy we already held.
That copy hashes to b9c1a1292d67870a6e172de2460ba809…, so if it is ever edited the change is provable rather than a matter of memory.
This is one of 459 notices in the record whose component field names seats. Across that group the median wait before owners were written to was 44 days.
Last checked . No change has been recorded in the wording.
The models named here, across their whole recall history
How to cite this record
Quoting the wording on this page means quoting a version, so the date belongs in the citation:
CarsMultiverse, recall 25V472, wording as read on 17 September 2026. https://carsmultiverse.com/recall/25v472/
The copy quoted above hashes to b9c1a1292d67870a6e172de2460ba809…. If the notice is reworded later, that fingerprint will not match, which is how a reader checks that the quotation was of the version we say it was.
The cross-border matches used on this site are deposited as a citable dataset: doi:10.5281/zenodo.22087136. The recall wording itself is published by the national authority named above and is theirs, not ours.
The recall record and its wording are published by the US National Highway Traffic Safety Administration and are US Government public domain. The dated archive, the comparison and any before-and-after above are CarsMultiverse. How fresh every engine behind this page is, is public on the status page. To check a specific vehicle, use NHTSA’s own VIN lookup.
Other Ram notices we hold
- 26V561: 2025-2026 Chrysler Voyager, Chrysler Pacifica, and 2026 Chrysler Voyager Plug-In Hybrid Electric (PHEV)
- 26V560: 2025-2026 Ram 1500
- 26V529: 2026 Jeep Grand Cherokee and Grand Cherokee L
- 26V528: 2021-2023 Dodge Durango
- 26V510: 2023-2025 Dodge Hornet and 2023-2026 Alfa Romeo Tonale
- 26V495: 2019-2026 Ram 1500
- 26V456: 2026 Jeep Gladiator and Jeep Wrangler
- 26V421: 2026 Ram 1500
All 601 Ram campaigns we hold · Every manufacturer in the record
The fingerprint of this notice
We take a SHA-256 of each of the three blocks of text the authority publishes and keep the first eight characters. As we last read campaign 25V472 on 23 August 2026, they were:
- Defect summary
79e28093 - Consequence
2beae1fe - Remedy
6002a52d
We first read this notice on 21 August 2026. It has not moved since. If it ever does, these characters will not match, and the change will be dated here.
The wording we hold for 25V472 · how the whole register is watched
This notice names one vehicle among several registers that have written about it. Every notice this site holds for the Jeep Grand Cherokee L, in all seven, is kept on that vehicle's own page, with the newest in each.
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Owners of these cars
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